Return Policy

Thank you for shopping at Zelus Material Handling. We appreciate your business and want to ensure your satisfaction with our products. Please review our return policy carefully before making a purchase.

Zelus Material Handling - Return Policy

Last Updated: December 15th,2023

Thank you for shopping at Zelus Material Handling. We appreciate your business and want to ensure your satisfaction with our products. Please review our return policy carefully before making a purchase.

  1. Returns and Exchanges

1.1. Eligibility:

Products must be returned within 30 days from the date of purchase.

The item must be unused, in its original packaging, and in the same condition as received.

1.2. Non-Returnable Items:

Customized or personalized products.

Used or damaged items.

Products without original packaging or missing parts.

  1. How to Initiate a Return

2.1. Contact Us:

To initiate a return or exchange, please contact our customer service team using the contact form or give us a call at (905) 643-4928.

2.2. Provide Information:

Please provide your order number, the name of the product you wish to return, and the reason for the return.

2.3. Return Authorization:

Our customer service team will provide you with a Return Authorization (RA) number and instructions on how to return the item.

  1. Shipping the Return

3.1. Packaging:

Pack the item securely in the original packaging or a suitable alternative.

3.2. Include Information:

Include a copy of the packing slip or order confirmation, along with the RA number.

3.3. Return Address:

Ship the item to the address provided by our customer service team.

  1. Refunds and Exchanges

4.1. Refunds:

Once we receive the returned item and inspect it, we will process the refund to the original payment method. Please allow 5 business days for the refund to reflect in your account.

4.2. Exchanges:

If you wish to exchange the item for a different product, please indicate this in your return request. Exchanges are subject to product availability.

  1. Shipping Costs

5.1. Return Shipping:

Customers are responsible for return shipping costs, except in cases where the return is due to a defective or incorrect item.

5.2. Original Shipping Costs:

Original shipping costs are non-refundable unless the return is due to an error on our part.

  1. Damaged or Defective Items

6.1. Inspect Your Order:

Please inspect your order upon delivery. If you receive a damaged or defective item, contact our customer service team within 5 days of receiving the product.

6.2. Replacement or Refund:

We will arrange for a replacement or provide a refund for damaged or defective items.

  1. Contact Us

If you have any questions or concerns about our return policy, please contact our customer service team using the contact form or give us a call at (905) 643-4928.

Thank you for choosing Zelus Material Handling. We strive to make your shopping experience enjoyable, and we are here to assist you with any concerns you may have regarding returns or exchanges.